Connecting our Specialists to Patients
EOS + GSB Contact Management Suite provides us the flexibility and scalability to efficiently communicate with patients. Our ability to blend inbound and outbound calls, deliver Direct Drop Voicemails, and use enhanced IVR ensures we refer patients to a skilled Specialist to manage their accounts, and we do so quickly.
Our Contact Management Suite efficiently connects patients to skilled Specialists.
Additional Contact Management Features include:
- Monitoring and Coaching on Live Calls
- In-Stereo Call Recording
- Integration with Ontario Systems
- Skill-Based Routing
- Patient Survey Capabilities