Artificial Intelligence that Measures Patient Satisfaction and Compliance
EOS + GSB was one of the first organizations to deploy Speech Analytics – CallMiner. CallMiner is a SaaS-based customer engagement and speech analytics platform that leverages artificial intelligence and machine learning to capture, transcribe, and reveal insight from 100% of our telephone calls.
With a focus on patient satisfaction, CallMiner also enhances quality assurance by measuring regulatory compliance requirements and operational efficiency.