Artificial Intelligence that Measures Patient Satisfaction and Compliance

EOS + GSB was one of the first organizations to deploy Speech Analytics – CallMiner. CallMiner is a SaaS-based customer engagement and speech analytics platform that leverages artificial intelligence and machine learning to capture, transcribe, and reveal insight from 100% of our telephone calls.

With a focus on patient satisfaction, CallMiner also enhances quality assurance by measuring regulatory compliance requirements and operational efficiency.

EOS + GSB measures every telephone call for regulatory compliance as well as voice inflection to ensure greater customer service and quality assurance.